Return & Refund Policy
Your satisfaction is our priority. We offer hassle-free returns on all unopened products.
7-Day Return Window
Not satisfied with your purchase? You can return unopened products in their original condition within 7 days of delivery for a full refund. We want you to love every Rayvia product.
Eligibility
- •Products must be unopened, unused and in original packaging.
- •Return request must be raised within 7 days of delivery.
- •Free return pickup across India.
- •Damaged or defective products are eligible for free replacement.
Non-Returnable Items
For hygiene reasons, opened or used products cannot be returned. If your product arrives damaged or defective, please contact us within 48 hours of delivery for a free replacement.
How It Works
Initiate Return
Contact our customer support within 7 days of delivery with your order ID and reason for return.
Return Pickup
We will arrange for the product to be picked up from your address at no additional cost.
Inspection
Our team inspects the returned product to ensure it is unopened and in resalable condition.
Refund Processed
Once approved, your refund is processed within 7-10 business days to your original payment method.
To initiate a return, email us at care@rayvia.in or call +91 98765 43210 with your order ID.